ISO Nation prides itself on operating its business and software at the highest quality, including the handling of your personal information appropriately to safeguard your privacy.

The purpose of this procedure is to set out ISO Nation Pty Ltd Privacy Policy (Policy) in accordance with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and, to the extent applicable, the European union’s General Data Protection Regulation (GDPR).

This Privacy Policy describes how ISO Nation collects, uses, shares and secures the personal data you provide. In addition, the Privacy policy sets out your choices regarding use, access, and correction of your personal information.

ISO Nations collection and use of information is limited to the purpose of you visiting our website or software.

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Types of personal information we collect

The personal information that we receive about you depends on the context of your interactions with ISO Nation, how you configure your account and the choices that you make, including your privacy settings. 

Types of personal data we collect may include:

• Requesting a demonstration or creating an account: Personal information may include your name, address, phone number and email, country, billing information (your payment information), usernames and credentials.

• Customer feedback, support and research: Personal information may include your name, email address, telephone number and any other personal information you choose to share.

• Online data. Personal information may include information about your use and interactions with our software, website, social media, and marketing campaigns and search results.

• Usage: Personal information may also include data about your usage on our software.

• Information from cookies: Personal information may include information from cookies to improve you and other customers' experience. You have the ability to opt out of this refer to section 6.

 

How we collect personal information

ISO Nation strives to only collect personal information that is necessary and relevant to the service we are providing and to sell to the market. Generally personal information is collected directly from you through your interaction with ISO Nation.

Though, in some instances passive personal information may be collected about you when you visit our website through cookies and our website analytics. You have the ability to opt out of this refer to section 6.

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The purpose of collecting and using your personal data

ISO Nation may collect, hold, use and disclose your personal information for the following purposes:

• To provide you with ISO Nation platform and services including support

• Improve and develop our products

• General running of our business including billing, communicating with you, providing you information on new features and products

• Communicate with you, such as sending you electronic notifications concerning your financial privacy

• Marketing and research

• Resolving complaints and disputes

• Disclosure where legally required – for example in response to a court subpoena

• Disclosure to our service providers, where doing so is necessary to manage and maintain your account, our platform and infrastructure.

• We may transfer personal information when disclosing it to our overseas service providers.

• Comply with our legal and regulatory requirements

 

Accessing Personal Information and Seeking Correction

Where ISO Nation is a controller of your personal data in all but a few rare cases you can access the personal information we hold about you, inquire into how ISO Nation is processing your data and ask that we correct, amend or delete your personal data where it is inaccurate.

Any requests may be sent to info@iso-nation.com.au. Please include your full name, the email address associated with your account, and a detailed description of your data request. Such requests will be processed in line with local laws.  

 

Information security

ISO Nation takes all measures reasonably practical to protect information it holds (including personal information) from misuse, loss, and unauthorised access, modification or disclosure. ISO Nation may store information about you in the cloud. This means that ISO Nation may be stored in the cloud in three different ap-southeast-2 region.  By providing information to ISO Nation, you agree to the transfer and storage of your Personal Data in these locations.

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Marketing and opt-out

ISO Nations website uses google analytics to collect information for marketing and research purposes, to review and improve products or be used to inform our service providers for our users and potential users’ benefits to strength our product and services. You can opt out of this collection by visiting Google advertising opt-out page or https://tools.google.com/dlpage/gaoptout.

 

In addition, you may receive marketing emails from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We may also send you certain non-promotional communications regarding our Site Services, and you will not be able to opt out of those communications, for example information related to our service to you or our terms and conditions.

 

Complaints

We take privacy complaints and breaches very seriously. If you have any concerns, please contact us to talk to one of our staff. If, after our discussions you still have concerns and want to make complaint, you can do so directly to our privacy officer.

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Retention of Records

Personal information we collect as described in this Policy is retained for as long as you use our Services or as for necessary to fulfill the purpose of collection.

Personal information may also be retained to resolve a complaint or dispute, legal purposes, agreements, litigation, audits or to comply with laws.

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Acceptance of this Privacy Policy

By using this website or accessing any of ISO Nations services or features, the user acknowledges having read and understood this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises ISO Nation to collect, use and disclose, in accordance with any Privacy Act and Regulations, for the purposes specified in this Privacy Policy.

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Require further information?

If you have any questions regarding privacy or personal data, please contact privacy@iso-nation.com.au

 

 

Last updated: November 9th, 2022.